📌 01. Overview of Our Refund Policy

Direct Seller Hub offers both physical and digital products, where available. The return and refund eligibility depends on the type of product purchased.

All requests are subject to verification and applicable consumer protection laws. Nothing in this policy limits any mandatory rights available to customers under applicable law.

📦 02. Physical Product Return Eligibility

Customers may request a return or refund for eligible physical products in situations such as:

• Product received in a damaged condition.
• Wrong product received compared with the order.
• Product received with missing essential components.
• Product has a verified manufacturing defect.
• Other valid product-related issues accepted after verification.

🚫 03. Non-Returnable Physical Products

A physical product return or refund request may be declined where the product or request does not satisfy the applicable return conditions.

• Products damaged due to customer misuse or improper handling.
• Products with missing parts, accessories or original packaging where these are required for verification.
• Products showing unauthorized alteration or modification.
• Requests submitted without sufficient order details or evidence.
• Products that do not meet the applicable return conditions.

This section does not exclude remedies that are mandatory under applicable consumer protection laws, including where a product is defective, deficient or incorrectly supplied.

💻 04. Digital Products – Strict No-Refund Policy

Digital products are electronically delivered products that do not require physical shipping or courier delivery. These may include:

• PDF files and downloadable documents.
• E-books and digital books.
• Digital guides, notes and educational materials.
• Downloadable presentations and learning resources.
• Other digital content made available electronically.

Customers should carefully check the product description, format, features and details before completing a digital product purchase.

If a customer experiences a genuine technical issue, such as a corrupted file or failure to receive purchased content, they should contact customer support for assistance. Such support does not automatically guarantee a refund, but the issue will be reviewed appropriately.

Nothing in this section removes any refund or other remedy that may be required under applicable law.

📝 05. How to Request a Physical Product Return

Customers who receive an eligible physical product and wish to request a return or refund should contact our official customer support team.

Please provide the following details:

• Customer name.
• Order number or order ID.
• Registered mobile number or email address.
• Product name and quantity.
• Clear photographs or video showing the reported issue, where reasonably necessary.
• A brief explanation of the return or refund reason.

Our team will review the submitted information and communicate the next steps for verification and return, where applicable.

🔍 06. Product Verification Process

Every physical product refund request is subject to verification. Depending on the nature of the complaint, verification may include:

• Checking the original order and payment details.
• Reviewing photographs, videos or other submitted evidence.
• Verifying the product condition and reported issue.
• Inspecting the returned product, where required.
• Confirming eligibility under the applicable return policy.

Direct Seller Hub may request additional information or arrange a product return or inspection where necessary. Customers should follow the return instructions provided by our support team.

⏱️ 07. Refund Verification & Processing Timeline

After receiving a physical product refund request, our team will review the request and verify the relevant order, payment and product details.

Note: The 2-day timeline refers to the initiation of refund processing after successful verification and approval. It does not guarantee that the refunded amount will appear in the customer's bank account within 2 days.

💰 08. Refund Method

Approved refunds will generally be initiated through the original payment method used when placing the order, subject to payment gateway availability and procedures.

• UPI payments may be refunded through the supported payment route.
• Card payments may be refunded to the original card.
• Net banking and other supported payments may follow the payment provider's refund process.
• Additional verification may be required in certain cases.

Customers may be requested to provide relevant transaction details for refund tracking or verification. Customers should never share their OTP, UPI PIN or banking password.

🚚 09. Return Shipping & Courier Charges

Where a physical product return is approved, the return shipping arrangement will be communicated by Direct Seller Hub.

• For verified damaged or incorrect products, return shipping arrangements will be communicated by our team.
• For other approved returns, applicable return shipping charges, if any, will be communicated before the return.
• Customers should not dispatch products to an address without receiving return instructions from our support team.
• Returned products should be securely packed to avoid additional transit damage.

Responsibility for return shipping costs will be determined according to the reason for return, applicable policy and mandatory consumer protection requirements.

❌ 10. Order Cancellation Policy

Customers may request cancellation of a physical product order before it has been dispatched, subject to order status and applicable conditions.

• Cancellation requests should be submitted as early as possible.
• Orders already dispatched may not be eligible for ordinary cancellation and may require the return process.
• Approved cancellations of prepaid orders will be processed according to the applicable refund procedure.
• Digital product orders may not be cancelled or refunded after access or delivery, except where required by applicable law.

Please contact customer support immediately if you wish to request an order cancellation.

📬 11. Damaged, Defective or Wrong Product

If a customer receives a damaged, defective or incorrect physical product, they should contact us as soon as reasonably possible after delivery.

Customers should preserve the product, packaging and available delivery information until the complaint has been reviewed.

Our team may request photographs, videos, parcel details or additional information to verify the issue and determine the appropriate resolution, which may include replacement, return or refund, as applicable.

📦 12. Courier Delivery & Undelivered Orders

Physical products are delivered through private courier companies or other logistics partners.

If a parcel is delayed, marked undelivered, returned to origin or otherwise affected during transit, customers should contact our support team with the relevant order number and tracking information.

Any refund or reshipment decision will be made after reviewing the courier status, order details and applicable conditions.

⚠️ 13. Refund Rejection & Disputes

A return or refund request may be declined where the request is not supported by the available information or does not satisfy the applicable conditions.

Where a request is declined, customers may contact our support team for clarification or further review by providing relevant order details and supporting evidence.

Nothing in this policy limits the customer's rights or remedies available under applicable Indian law.

⚖️ 14. Applicable Laws & Consumer Rights

This Refund & Returns Policy is governed by the applicable laws of India, including relevant consumer protection and e-commerce regulations, as applicable.

If any provision of this policy conflicts with a mandatory legal requirement, the applicable legal requirement will prevail.

Customers retain all rights and remedies available under applicable consumer protection laws.

📝 15. Changes to This Policy

Direct Seller Hub may update or modify this Refund & Returns Policy from time to time to reflect changes in products, business operations, refund procedures or applicable laws.

The updated policy will be published on this page with a revised Last Updated date. Customers are encouraged to review this page periodically.

📞 16. Contact Us & Refund Support

For return requests, refund enquiries, order cancellation, damaged product complaints or other customer support matters, please contact Direct Seller Hub through the official contact details below.