Customer Support

📞 01. Contact Our Customer Support

For any assistance related to Direct Seller Hub, you can contact us through our official email address or WhatsApp contact number.

📦 02. Order & Shopping Assistance

If you need assistance with an order placed through our website, you can contact our support team for help.

We can assist with queries related to:

• Order confirmation and order status.
• Product details and availability.
• Order information and purchase-related queries.
• Payment confirmation and transaction issues.
• Shipping charges and delivery information.
• Order cancellation, return and refund requests.

For faster assistance, please keep your order number and registered mobile number available when contacting us.

🚚 03. Shipping & Tracking Support

You can check your order's shipment status through the Tracking page available on our website.

If you experience any issue with delivery, delayed shipment, tracking updates or unsuccessful delivery attempts, please contact our support team.

When contacting us about a shipment, please provide:

• Your order number.
• Tracking or AWB number, if available.
• Registered mobile number.
• A brief explanation of the delivery issue.

💳 04. Payment & Refund Assistance

If you face any difficulty with online payments, payment confirmation, duplicate transactions or an eligible refund, you can contact our customer support team.

For payment-related queries, please share the relevant order number and transaction reference, if available. Never share your OTP, UPI PIN, card PIN or banking password with anyone.

Refund and return requests are handled according to our published Refund & Returns Policy and applicable conditions.

📱 05. Connect With Us on Social Media

Stay connected with Direct Seller Hub through our official social media platforms. Follow us for updates, announcements, product information, helpful content and community news.

Please make sure you are visiting the official links listed above when connecting with Direct Seller Hub online.

🛡️ 06. Important Safety Information

Your account and payment security are important to us. Please follow these precautions when communicating online:

• Use the official website and social media links listed here.
• Do not share OTPs, UPI PINs, passwords or card PINs.
• Do not share confidential banking information with anyone.
• Verify payment requests before making any transaction.
• Contact us through official channels if you notice suspicious activity or a misleading account.

Direct Seller Hub will never ask you to disclose your banking password or UPI PIN for customer support.

📝 07. Customer Support Information

For quicker assistance, please provide clear information about your query when contacting our support team.

Please note that response and resolution times may vary depending on the nature of the request, verification requirements and availability of relevant information.

We aim to review customer queries and provide appropriate assistance as reasonably possible.

🔗 08. Important Website Policies

Customers are encouraged to review our website policies to understand the applicable terms and conditions of shopping, payments, shipping and customer information.

• Privacy Policy
• Terms & Conditions
• Refund & Returns Policy
• Shipping Policy