Shipping Policy

🏢 01. About Our Shipping Services

Direct Seller Hub operates through its official website https://directsellerhub.in/, where customers can purchase available physical products through our online shopping platform.

After an order is successfully placed and the payment is verified, we begin the order processing and dispatch procedure. Products are shipped to the delivery address provided by the customer during checkout.

We work with private courier and logistics companies to deliver orders to different serviceable locations across India. The courier partner may be selected according to delivery location, service availability and shipment requirements.

⏱️ 02. Estimated Delivery Timeline

Our estimated delivery timeline for most serviceable locations is generally around 7 to 9 working days. The actual delivery time may depend on the destination PIN code, courier service availability and transportation conditions.

Please note that the estimated delivery period is a general guideline and not a guaranteed delivery date. Delivery may take additional time in certain locations or under exceptional circumstances.

Delivery time may vary due to:

• Customer's delivery location and PIN code.
• Courier partner's service availability.
• Remote, rural or non-standard delivery locations.
• Weather conditions and transportation delays.
• Public holidays and non-working days.
• Unexpected operational or logistical circumstances.

🚛 03. Courier Partners & Delivery Companies

Direct Seller Hub may use different private courier and logistics companies to ship customer orders. The courier partner is selected according to the delivery destination, service availability and shipment requirements.

Our courier partners may include:

The courier company assigned to your order may differ from one shipment to another. Customers cannot always select a specific courier company at checkout.

Once your order is dispatched, the assigned courier partner will handle the transportation and delivery of the parcel according to its service coverage and operational procedures.

💰 04. Shipping Charges

Shipping and delivery charges may apply to orders placed through the Direct Seller Hub website. The applicable shipping charge depends on factors such as the product, parcel weight, delivery location and courier service.

• Shipping charges may be displayed during checkout.
• The applicable delivery fee will be included in the order total before payment.
• Customers should review the complete order amount before confirming their purchase.
• Additional delivery conditions, if applicable, may depend on the courier service and destination.

Shipping charges, once paid, will be handled in accordance with the applicable cancellation, return and refund policy.

📦 05. Order Processing & Dispatch

After receiving an order, Direct Seller Hub processes the order details and prepares the product for shipment. Order processing may include payment verification, product availability checks, packaging and courier booking.

Our general dispatch process includes:

• Receiving the customer's order.
• Verifying order and payment details.
• Checking product availability and preparing the parcel.
• Packaging the product for shipment.
• Booking the shipment with an available courier partner.
• Handing over the parcel to the assigned courier company.
• Providing tracking information when available.

Delivery timelines may begin after the parcel is processed and handed over to the courier partner. Order processing and courier transit time may vary depending on the order and operational conditions.

🔎 06. Order Tracking & Shipment Updates

Once your order has been dispatched and tracking information is available, you can check the shipment status through the Tracking page on our official website.

Customers can use the available order or tracking details to follow the parcel's shipment progress, where tracking updates are provided by the assigned courier partner.

Tracking information may show:

• Shipment or tracking number.
• Order dispatch and shipment booking status.
• Parcel movement and transit updates.
• Courier facility or destination hub updates.
• Out-for-delivery status, where available.
• Delivered or delivery-attempt status.

If tracking details are not available or your shipment status has not changed for an extended period, please contact our customer support team for assistance.

📍 07. Shipping Address & Customer Information

Customers are responsible for providing accurate and complete delivery information while placing an order.

Please ensure that the following details are correct:

• Full name of the recipient.
• Complete house number and street address.
• Village, town or locality.
• City and district.
• State and correct PIN code.
• Active mobile number for delivery communication.

Incorrect, incomplete or unreachable contact details may result in delivery delays, failed delivery attempts or shipment return.

If you notice an error in your shipping address, contact our support team as soon as possible. Address changes after dispatch may not be possible because the parcel may already be in the courier network.

🏠 08. Delivery Attempts & Recipient Availability

The assigned courier partner will attempt delivery at the address provided by the customer, subject to its delivery service and operational procedures.

Customers are requested to remain available at the delivery address and keep their registered mobile number active during the expected delivery period.

Delivery may be affected when:

• The recipient is unavailable at the delivery address.
• The address or PIN code is incorrect or incomplete.
• The recipient cannot be contacted by the courier.
• The delivery location is outside the courier's service area.
• The courier partner reports an unsuccessful delivery attempt.

If a delivery attempt fails, the courier partner may make another attempt or follow its applicable shipment return procedure. Customers may contact us if they need help with a delivery-related issue.

⚠️ 09. Delayed, Lost or Undelivered Shipments

Although we make reasonable efforts to arrange timely delivery, unexpected delays may occur during transportation or courier operations.

A shipment may be delayed due to weather conditions, transportation disruptions, high shipment volumes, operational issues, remote delivery locations or other circumstances beyond our reasonable control.

If your order has not been delivered within the estimated delivery period, or if the tracking status indicates an unexpected issue, please contact our customer support team.

We will review the available order and tracking information and, where appropriate, coordinate with the relevant courier partner to seek an update or resolution.

🔄 10. Order Cancellation, Returns & Refunds

Order cancellation, return and refund requests are handled according to the applicable order status, product eligibility and our published Refund & Returns Policy.

Customers should review the applicable policy for information about eligible returns, refund conditions, cancellation requests and the refund processing procedure.

Shipping charges and delivery-related fees, where applicable, will be considered according to the relevant policy and applicable consumer protection requirements.

For complete details, please visit our Refund & Returns Policy .

🤝 11. Customer Responsibilities

To help ensure a smooth and successful delivery experience, customers are requested to follow these basic responsibilities:

• Provide a complete and accurate shipping address.
• Enter a valid and reachable mobile number.
• Review the order details before completing payment.
• Track the shipment after dispatch.
• Remain available to receive the parcel during delivery.
• Contact customer support if a delivery issue occurs.
• Provide the order number and tracking details when raising a shipping-related complaint.

Following these steps can help reduce avoidable delivery issues and make order fulfilment more convenient.

🔐 12. Sharing Information With Courier Partners

To arrange shipment and delivery, Direct Seller Hub may share necessary customer and order information with the assigned courier company or logistics service provider.

Information shared for delivery may include:

• Recipient's name and mobile number.
• Shipping and delivery address.
• PIN code and destination details.
• Order reference and parcel information.

Such information is shared to the extent reasonably necessary for shipment booking, parcel transportation, delivery communication and order fulfilment.

For further information about how customer information is handled, please review our Privacy Policy.

🔗 13. Third-Party Courier Services

Courier and logistics companies operate independently and may follow their own service terms, delivery procedures, tracking systems and operational policies.

Direct Seller Hub does not directly control every activity within a courier partner's transportation network. However, we aim to assist customers by reviewing available shipment information and coordinating with the relevant courier partner when necessary.

Courier service availability and delivery coverage may differ depending on the destination PIN code and the service provider.

📝 14. Changes to This Shipping Policy

Direct Seller Hub may update or modify this Shipping Policy from time to time to reflect changes in courier partnerships, shipping procedures, delivery services, website features or applicable legal requirements.

Any updated version will be published on this page with a revised Last Updated date. Customers are encouraged to review this page periodically.

⚖️ 15. Applicable Laws & Customer Rights

This Shipping Policy shall be interpreted in accordance with the applicable laws of India, including relevant consumer protection and e-commerce requirements.

Nothing in this policy is intended to limit or exclude any mandatory rights or remedies available to customers under applicable consumer protection laws.

Shipping-related concerns and disputes will be addressed in accordance with applicable legal requirements.

📞 16. Contact Us & Delivery Support

If you have questions about shipping charges, order dispatch, courier tracking, delayed delivery, unsuccessful delivery attempts or any other shipping-related issue, please contact Direct Seller Hub through the official contact details below.