Terms & Conditions

🏢 01. About Direct Seller Hub

Direct Seller Hub operates through its official website https://directsellerhub.in/, providing customers with access to physical products and digital resources through an online platform.

Customers can browse available products, place orders and complete payments through supported online payment methods. Purchased physical products are arranged for delivery to the shipping address provided by the customer.

We aim to provide a convenient, transparent and customer-friendly shopping experience.

✅ 02. Acceptance of Terms & Conditions

By accessing, browsing, registering on or purchasing from Direct Seller Hub, you acknowledge that you have read and agree to follow these Terms & Conditions.

• These terms apply to all visitors, customers and registered users of our website.
• Placing an order indicates your acceptance of the applicable purchase conditions.
• Our Privacy Policy and Refund & Returns Policy form part of the applicable website policies.
• If you do not agree with these terms, please discontinue using our website.

Your use of the website is also subject to applicable laws and regulations.

👤 03. User Account & Personal Information

Certain features and services may require customers to provide personal information or create an account.

Customers are expected to:

• Provide accurate and complete information during registration and checkout.
• Keep their account login credentials secure.
• Maintain updated mobile numbers, email addresses and delivery details.
• Not impersonate another person or provide misleading information.
• Inform us if they become aware of unauthorized activity related to their account.
• Not misuse website accounts or attempt unauthorized access.

Customers are responsible for keeping their account information secure, subject to applicable legal rights and obligations.

🛍️ 04. Products & Product Information

We make reasonable efforts to display accurate product descriptions, images, prices, specifications and availability on our website.

Customers should carefully review product details before placing an order.

• Product availability may change from time to time.
• Product images are provided for general identification and reference.
• Slight differences in colour, appearance, packaging or presentation may occur.
• Product descriptions and specifications should be checked before purchasing.
• We may correct genuine product listing, technical or pricing errors.

If a material product listing or pricing error affects an order, we will make reasonable efforts to contact the customer and resolve the matter in accordance with applicable law.

💳 05. Orders & Online Payments

Customers can place orders through the available options on our website. Orders are subject to product availability, order verification and successful payment wherever applicable.

Important payment and order conditions:

• Online payments are processed through supported third-party payment gateway services.
• Customers should verify product details, quantity, delivery address and order total before payment.
• Order confirmation does not necessarily mean that the order has been dispatched.
• Order processing may require successful payment verification.
• If payment is deducted but an order is not confirmed, customers should contact our support team.
• Payment processing may also be subject to the payment provider's terms and procedures.

📦 06. Physical Product Shipping & Delivery

Physical products purchased through Direct Seller Hub are shipped to the delivery address provided by the customer using available private courier and logistics services.

Customers should ensure that:

• The delivery address is complete and accurate.
• The mobile number provided during checkout is active and reachable.
• The correct PIN code, city, district and state are entered.
• Someone is available to receive the parcel where required.
• Any delivery-related issue is reported to our support team promptly.

Delivery timelines are estimates and may vary depending on location, courier availability, weather, transportation conditions and other operational circumstances.

Tracking details will be shared wherever available. We will make reasonable efforts to assist customers with delivery-related concerns in coordination with the courier service.

📚 07. Digital Products & Digital Content

Direct Seller Hub may offer digital products such as PDFs, e-books, downloadable files, guides and other digital resources.

• Digital products may be delivered electronically or made available through website access.
• Customers should carefully check the product description before purchasing.
• Digital content is intended for the permitted use of the purchaser.
• Unauthorized copying, resale, redistribution or public sharing is not permitted without authorization.
• Customers should not share paid access credentials or download links without permission.
• Access may depend on the availability of the website or digital delivery system.

Digital product purchases are generally non-returnable and non-refundable once access or delivery has been provided, subject to our Refund & Returns Policy and applicable legal rights.

🔄 08. Order Cancellation, Returns & Refunds

Order cancellation, physical product returns and refund requests are handled according to our published Refund & Returns Policy and applicable consumer protection laws.

• Physical product return requests may be subject to product eligibility and verification.
• Customers may be asked to provide their order number and relevant product information.
• Digital products are generally not eligible for return or refund after access or delivery, subject to applicable law.
• Approved refunds are initiated according to the stated refund procedure.
• Bank and payment provider processing times may vary.

Please review our official Refund & Returns Policy before placing an order.

💰 09. Product Prices, Offers & Taxes

Product prices, discounts, promotional offers and applicable charges are displayed on our website wherever relevant.

• Prices may change from time to time.
• Promotional offers may have specific eligibility conditions and validity periods.
• Offers cannot automatically be combined unless expressly stated.
• Shipping or other applicable charges will be displayed where relevant during checkout.
• Applicable taxes will be handled as required by law.

The applicable order total displayed during checkout should be reviewed before completing payment.

🚫 10. Prohibited Activities & Misuse

Customers and visitors must use Direct Seller Hub responsibly and must not engage in unlawful, fraudulent or harmful activities.

The following activities are prohibited:

• Providing false information or attempting payment fraud.
• Using the website for unlawful purposes.
• Attempting unauthorized access to website accounts or systems.
• Uploading malicious code, viruses or harmful files.
• Interfering with website functionality or security.
• Copying or misusing website content without authorization.
• Harassing, threatening or misleading other users or support representatives.
• Using website services in a way that violates applicable laws.

We may take reasonable action to protect our website, customers and business operations, subject to applicable law.

©️ 11. Intellectual Property & Website Content

Website content, including text, graphics, logos, designs, images, product descriptions, page layouts and original digital materials, may be protected by applicable intellectual property laws.

• Website content must not be copied or republished without authorization.
• Original digital resources must not be redistributed or resold without permission.
• Website logos, branding and designs must not be used in a misleading manner.
• Customers must respect applicable copyright and intellectual property rights.

Unauthorized use of protected content may result in appropriate action under applicable law.

🔐 12. Privacy & Customer Data Protection

We may collect and process information required to operate our website, manage customer accounts, process orders, verify payments, arrange deliveries and provide customer support.

Our collection and use of personal information are explained in our official Privacy Policy .

Customers are encouraged to review the Privacy Policy to understand how their personal information is handled and the choices available to them under applicable law.

🤝 13. Third-Party Services & External Links

Our website may use or provide links to third-party services, including payment gateways, courier companies, logistics providers, hosting services and external websites.

• Payment gateways may process transactions under their own terms.
• Courier partners may provide separate tracking and delivery services.
• External websites may have independent privacy policies and terms.

These third-party services operate independently. We do not control their independent policies or operations, without limiting any responsibility applicable law places on us.

⚠️ 14. Website Availability & Technical Issues

We make reasonable efforts to keep Direct Seller Hub available and functioning properly. However, temporary interruptions may occur due to maintenance, technical problems, hosting issues, internet connectivity or circumstances beyond our reasonable control.

We may carry out website maintenance, updates or technical improvements when necessary.

Nothing in these terms excludes or limits any liability or customer rights where such exclusion or limitation is not permitted under applicable law.

📝 15. Changes to These Terms & Conditions

Direct Seller Hub may update or modify these Terms & Conditions from time to time to reflect changes in business operations, website features, services or applicable laws.

Updated versions will be published on this page along with a revised Last Updated date.

Customers are encouraged to review this page periodically to remain informed about the applicable terms.

⚖️ 16. Governing Law & Jurisdiction

These Terms & Conditions shall be interpreted in accordance with the applicable laws of India.

Any dispute arising in connection with the use of our website or services will be addressed by the competent courts having jurisdiction, subject to applicable consumer protection laws and other mandatory legal provisions.

📞 17. Contact Us & Customer Grievances

If you have any questions, concerns, complaints or requests regarding these Terms & Conditions, your orders, payments, deliveries or website services, please contact Direct Seller Hub through the official contact details below.

We will make reasonable efforts to review customer concerns and provide appropriate assistance.